TERMS

-Minimum order of $100 to ship
 
-Must be 18 to order. If you are younger, please get your parents involved

-No refunds aside from LAG(live arrival guarantee), with the exception of cancellations made within 72 hours of ordering or before animals are packed(whichever is sooner), which are refunded minus payment processor fee. (usually 3%)

-All animals are unsexed unless explicitly stated otherwise. 

-All animals I sell are captive bred, without exception.

-Sizes given are a range or marked with ~ (approximate).

 

Shipping/LAG

-After you check out, I will email you to coordinate shipping via FedEx within 24H. 

-Shipping is a flat $50 for priority overnight. 

-Out of respect for the creatures, I only ship live animals (not including feeders) overnight, to a hub.  Things can and do happen, and I care about these little dudes, so keeping them safe is my first priority, as it should be yours.  If a hub is unreasonably far, please contact me about a possible exception.

-I will not ship if it's dangerous to the animal to do so.  This is solely at my discretion.

-I ship on Wednesdays for Thursday arrival by default.  I will do my best to accommodate if you need to make other arrangements.

-I will only ship once an order and shipping is paid in full, AND made contact to arrange an arrival date.

Live arrival guarantee 

-I guarantee the health of your new animals upon arrival for a specified window of time listed below.  If you suspect an animal is unwell, take a video and send it to me immediately.  In the rare event an animal doesn't make it, I will issue a store credit, replacement animal, or refund.  

For residential shipments, any issues must be reported within 1 hour of delivery.  For this reason, HUB PICKUP is strongly recommended, as it keeps the animals safer than on a box truck and gives you 2 hours to report issues.  Please note these windows apply whether or not you are notified of delivery, so don't rely on a notification. That means be at your hub when it opens/waiting for delivery!

-LAG applies to shipped orders ONLY. Once an animal leaves my sight, I have no way of knowing what's happened or if it's even the same animal.  LAG does not apply to shipping charges or freebies.